Customer Success Specialist — Brand Advocate & Support

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns through inbound calls and emails. You will embody the values of responsibility and excellence while maintaining a positive and professional demeanor. Your ability to listen actively and manage customer expectations will be crucial in ensuring a seamless experience. If you are passionate about communication and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a professional attitude and handle customer concerns effectively.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns through inbound calls and emails. You will embody the values of responsibility and excellence while maintaining a positive and professional demeanor. Your ability to listen actively and manage customer expectations will be crucial in ensuring a seamless experience. If you are passionate about communication and eager to make a difference, this opportunity is perfect for you.