Customer Success Specialist (Bangsar)

TNT The Next Tech Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech company in Kuala Lumpur is looking for a Customer Success Specialist to foster strong customer relationships and ensure successful product adoption. The ideal candidate will proactively engage with clients, address their needs, and drive customer satisfaction and retention. This role involves monitoring customer health, collaborating with various teams for enhanced experience, and identifying upselling opportunities. A passion for customer success and strong communication skills are essential for this position.

Benefits

Competitive salary

Performance-based incentives

Opportunities for professional growth

Collaborative work environment

Qualifications

• Proven experience in Customer Success or Account Management roles within SaaS or technology.
• Ability to manage multiple accounts efficiently.
• Self-motivated and passionate about customer success.

Responsibilities

• Act as the main contact for customers post-sales, ensuring smooth onboarding.
• Drive product adoption and engagement through training and support.
• Monitor customer health metrics and address potential risks proactively.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Data analysis

Customer-centric approach

Organization

Tools

CRM tools

Customer success platforms

WhatsApp automation

Job description

TNT The Next Tech Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Job Overview

We are seeking a Customer Success Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes using our product, and driving long-term customer retention and satisfaction. You will serve as a trusted advisor, proactively engaging with clients, addressing their concerns, and identifying opportunities for growth and expansion.

Key Responsibilities

• Act as the main point of contact for customers post-sales, ensuring seamless onboarding and adoption.
• Develop and maintain strong relationships with customers, understanding their business goals and challenges.
• Drive product adoption and engagement by providing training, support, and guidance on best practices.
• Monitor customer health metrics and proactively address potential risks to prevent churn.
• Collaborate with cross-functional teams (Sales, Product, Support, and Marketing) to enhance customer experience.
• Conduct regular check-ins and business reviews with customers to ensure they are achieving success with our platform.
• Identify and execute opportunities for upselling and cross-selling to drive expansion revenue.
• Advocate for customer needs and provide feedback to the product team to improve features and functionality.
• Respond promptly to customer inquiries and elevate issues when necessary.
• Maintain accurate records of customer interactions and progress using CRM tools.

Requirements & Qualifications

• Proven experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS or technology company.
• Strong problem‑solving skills and ability to manage multiple accounts efficiently.
• Excellent communication and interpersonal skills with a customer‑centric approach.
• Ability to analyze customer data, identify trends, and take proactive action.
• Experience with CRM and customer success platforms.
• Highly organized with attention to detail and ability to work in a fast‑paced environment.
• Self‑motivated, proactive, and passionate about helping customers succeed.
• Experience in WhatsApp automation, customer communication platforms, or related technologies is a plus.

What We Offer

• Competitive salary with performance‑based incentives.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• The chance to work with a dynamic team that values creativity and customer success.

How to Apply

If you are passionate about building strong customer relationships and helping businesses succeed with our solutions, we would love to hear from you! Please email your resume and a brief cover letter with the subject “Customer Success Specialist Application - [Your Name]”.