Customer Success Senior Specialist

DayOne; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading data infrastructure company in Malaysia is seeking a candidate with over 7 years of experience in the data center industry. The role involves customer relationship management, overseeing service delivery, and managing project lifecycles. The ideal candidate should possess a bachelor’s degree and have strong skills in communication, client servicing, and conflict mediation. Proficiency in both English and Mandarin is essential. Join us to contribute to our global journey of innovation and growth.

Qualifications

• Possess a bachelor’s degree; major in Mechanical, Electrical, Project Management or a related discipline.
• More than 7 years’ work experience in the DC industry, MEP consultancy, construction, IT, or real estate industry.
• Good learning skill and self-driven character, willing to take on challenges and changes with a positive mindset.

Responsibilities

• Serve as the primary point of contact for customers and ensure clear communication.
• Oversee end-to-end delivery of contracted services and manage project delivery.
• Ensure all activities comply with internal policies and documentation requirements.

Skills

Customer interface experience

Communication skills

Presentation skills

Coordination skills

Conflict mediation

Client servicing

Language proficiency in English

Language proficiency in Mandarin

Education

Bachelor's degree in Mechanical, Electrical, Project Management or related discipline

Job description

Overview

Join DayOne – Shaping the Future of Data Infrastructure. DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Customer Relationship Management

• Serve as the primary point of contact for customers, ensuring clear communication and alignment across all service and project touchpoints.
• Build and maintain strong, strategic relationships with customers, acting as a trusted advisor and advocate for their success.

Service Delivery & Operations

• Oversee the end-to-end delivery of contracted services, ensuring adherence to SLAs, timelines, and budget constraints.
• Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
• Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.

Project Management

• Manage the full lifecycle of data center construction and customization projects, from planning to customer handover.
• Coordinate with internal stakeholders including sales, presales, design, construction, and testing & commissioning teams.
• Ensure project delivery meets quality, cost, and schedule expectations, while effectively managing risks and escalations.

Compliance & Governance

• Ensure all activities comply with internal policies, procurement standards, audit requirements, and ITIL-based processes.
• Maintain accurate documentation and reporting for project and service delivery milestones.

Cross-Functional Collaboration

• Align internal resources to support both project execution and ongoing service operations.
• Collaborate with operations, network, and IT service teams to ensure seamless service continuity and customer satisfaction.

Requirements

• Possess a bachelor’s degree; major in Mechanical, Electrical, Project Management or a related discipline.
• More than 7 years’ work experience in the DC industry, MEP consultancy, construction, IT, or real estate industry.
• Has excellent customer interface experience, good communication, presentation and coordination skills, and good written skills to draft reports.
• Good learning skill and self-driven character, willing to take on challenges and changes with a positive mindset.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client advisor.
• Good language proficiency in English and Mandarin in a working environment.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.