Customer Success Pro - Online Support & Brand Advocate

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist who will be the primary contact for customers using the client’s online shopping channel. This role emphasizes a passion for customer service, where you will respond to inquiries, manage concerns, and ensure a positive experience for customers. The ideal candidate will possess strong communication skills and emotional intelligence, along with a commitment to excellence and continuous improvement. Join a dynamic team where your contributions will help enhance customer satisfaction and loyalty in a fast-paced environment. If you are eager to learn and make a difference, this opportunity is perfect for you.

Qualifications

• Minimum of 6 months experience in customer support or fresh graduates with relevant degrees.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and provide timely assistance via phone and email.
• Maintain a positive and professional attitude towards customers at all times.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Communication skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist who will be the primary contact for customers using the client’s online shopping channel. This role emphasizes a passion for customer service, where you will respond to inquiries, manage concerns, and ensure a positive experience for customers. The ideal candidate will possess strong communication skills and emotional intelligence, along with a commitment to excellence and continuous improvement. Join a dynamic team where your contributions will help enhance customer satisfaction and loyalty in a fast-paced environment. If you are eager to learn and make a difference, this opportunity is perfect for you.