Customer Success Partner — Drive Adoption & Renewals

Assent Compliance; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading supply chain solutions provider in George Town is seeking a Customer Success Associate to manage customer relationships and deliver exceptional service. The ideal candidate is bilingual in English and Korean, has strong communication skills, and is eager to learn. This role includes managing client programs, conducting strategic planning sessions, and analyzing customer success metrics. Competitive salary and benefits offered.

Benefits

Comprehensive benefits packages

Professional development days

Flexible work options

Qualifications

• Basic understanding of customer management and/or project management principles.
• Ability to build relationships in a collaborative environment.
• Eagerness to learn and stay updated on changing regulations.

Responsibilities

• Develop and nurture lasting relationships with customers.
• Manage an assigned book of business.
• Advocate and collaborate with all internal groups to ensure client success.

Skills

Good communication skills in English and Korean

Team player mentality

Curiosity and problem-solving skills

Education

Completion of University, College, and/or Post Graduate Certificate in a related field

Tools

MS Office Suite

Google Applications

Job description

A leading supply chain solutions provider in George Town is seeking a Customer Success Associate to manage customer relationships and deliver exceptional service. The ideal candidate is bilingual in English and Korean, has strong communication skills, and is eager to learn. This role includes managing client programs, conducting strategic planning sessions, and analyzing customer success metrics. Competitive salary and benefits offered.