Customer Success & Order Fulfillment Specialist

Ewarans Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm located in Kuala Lumpur is looking for a proactive Customer Relationship Coordinator. The role involves managing customer orders, ensuring exceptional service, and maintaining strong customer relationships. Candidates should possess excellent communication and interpersonal skills, a resilient attitude, and the ability to handle multiple tasks efficiently. Experience with ERP systems such as SAP Business One is highly regarded. The position requires own transport due to limited public transport accessibility.

Qualifications

• Strong customer service orientation with excellent communication and interpersonal skills.
• High attention to detail with the ability to manage multiple tasks and priorities.
• Calm, resilient, and solution-focused when dealing with challenging customers.
• Comfortable working with ERP systems (experience with SAP B1 is highly regarded).

Responsibilities

• Deliver a high standard of customer service across all customer touchpoints.
• Receive and manage customer orders and general enquiries via phone and email.
• Respond promptly to all customer enquiries and complaints.
• Accurately process customer orders in Advansa’s ERP system.
• Take ownership of customer orders from receipt through to delivery.
• Provide clear and timely updates to customers.
• Liaise closely with logistics providers to coordinate deliveries.
• Handle escalated customer interactions calmly and professionally.
• Maintain accurate customer records.
• Select appropriate freight carriers based on delivery size.
• Monitor stock levels across distribution centres.
• Actively participate in telesales activities.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Attention to detail

ERP systems knowledge

Resilience

Organisational skills

Tools

SAP Business One

Job description

A customer service firm located in Kuala Lumpur is looking for a proactive Customer Relationship Coordinator. The role involves managing customer orders, ensuring exceptional service, and maintaining strong customer relationships. Candidates should possess excellent communication and interpersonal skills, a resilient attitude, and the ability to handle multiple tasks efficiently. Experience with ERP systems such as SAP Business One is highly regarded. The position requires own transport due to limited public transport accessibility.