Customer Success Operations Lead

Micron Semiconductors; Kampung Sekolah Simpang Ampat; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading semiconductor company is seeking a Customer Success Operations Manager in Penang, Malaysia. The successful candidate will lead a team to deliver exceptional customer service and meet corporate objectives. Key qualifications include a Bachelor's degree, over 5 years of experience in customer success, and proficiency in English plus another language. This role offers a dynamic environment focused on operational excellence and innovation.

Qualifications

• 5+ years of experience in customer success or operations management.
• Business-level English and native proficiency in Mandarin, Korean, Japanese, or Vietnamese.
• Demonstrated ability to lead high-performing teams.

Responsibilities

• Lead and mentor a team to achieve corporate objectives.
• Act as point of contact for operational issues.
• Maintain a safe, compliant, and ethical work environment.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Team leadership

Education

Bachelor's degree in business or related field

Master's degree in business administration (preferred)

Tools

CRM software

Data analysis tools

Job description

A leading semiconductor company is seeking a Customer Success Operations Manager in Penang, Malaysia. The successful candidate will lead a team to deliver exceptional customer service and meet corporate objectives. Key qualifications include a Bachelor's degree, over 5 years of experience in customer success, and proficiency in English plus another language. This role offers a dynamic environment focused on operational excellence and innovation.