Customer Success Manager

SEEK; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

SEEK is looking for a dedicated professional to enhance customer success through effective training and consulting. This role requires strong communication skills and a background in HR or recruitment, aiming to drive strategic business outcomes. Join a diverse team committed to making a positive impact globally.

Qualifications

• Experience in facilitating group training sessions.
• Ability to influence and drive behavioural change.
• Understanding of recruitment processes and HR technologies.

Responsibilities

• Facilitate group training sessions and provide consulting.
• Establish strong client and collaborator relationships.
• Analyze data for continuous improvement.

Skills

Customer success

Effective communication

Data analysis

Education

Background in Human Resources or Recruitment

Job description

Company Description

About SEEK

Connecting your potential with possibility at SEEK.

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale, and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

‘Our SEEK’

At SEEK, our biggest asset is our people. We are proud of our community of valued, dedicated, and diverse individuals who really know their stuff. Our culture statement, Our SEEK, outlines what makes SEEK outstanding and a little bit different. It details the Principles and Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers, and our community.
• Team: we care about each other and collaborate to achieve together.
• Delivery: we complete tasks with excellence and achieve great results.
• Future: we believe and act for the long term.

Qualifications

Essential Skills, Experience, and Proficiencies

• Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
• Experience in facilitating group training sessions and providing one-to-one consulting to achieve strategic business outcomes for clients.
• A proven track record of establishing strong client and internal collaborator relationships at all levels within an organization, including managing senior collaborator expectations.
• Effective communication skills, with the ability to influence and drive behavioural change.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges. A background in Human Resources or Recruitment is highly regarded.
• Ability to analyze data, derive insights, and use that for continuous improvement and innovative solutions in a dynamic marketplace.
• Experience in Sales/Account Management and Recruitment is advantageous.