Customer Success & Data Insights Specialist

Atlas Copco; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading industrial services company in Shah Alam, Malaysia is seeking a Customer Service Representative to improve business processes through data analysis and sales support. Responsibilities include performing data analysis, supporting customers with Machine connectivity, and monitoring Net Promoter Score feedback. The ideal candidate should possess sales experience in an industrial environment and have strong customer relationship skills, alongside a relevant degree.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• Minimum 1 year of sales experience in industrial environment.
• Experience with technical service/data analytics/after-market sales preferred.
• Proven track record of profitable sales results.

Responsibilities

• Perform analysis on SMARTLINK Data to improve business process flow.
• Support sales processes and train users on Smartlink app.
• Monitor customer feedback through Net Promoter Score (NPS) surveys.

Skills

Sales experience in industrial environment

Customer Relationship Management

Analytical skills

Microsoft Office proficiency

Service sales handling

Problem-solving ability

Education

Degree in Business Administration / Marketing / Management

Job description

A leading industrial services company in Shah Alam, Malaysia is seeking a Customer Service Representative to improve business processes through data analysis and sales support. Responsibilities include performing data analysis, supporting customers with Machine connectivity, and monitoring Net Promoter Score feedback. The ideal candidate should possess sales experience in an industrial environment and have strong customer relationship skills, alongside a relevant degree.