Customer Success Advocate for Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, ensuring a seamless experience while representing the brand's values. Your responsibilities will include assisting customers with online orders, addressing concerns, and maintaining high service quality. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity could be the perfect fit for you. Join a team that values excellence and continuous improvement, where your contributions will make a significant impact on customer loyalty and brand reputation.

Qualifications

• Bachelor’s Degree or Diploma required; fresh graduates welcome.
• B2 level English proficiency necessary for effective communication.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a professional attitude and safeguard customer data.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, ensuring a seamless experience while representing the brand's values. Your responsibilities will include assisting customers with online orders, addressing concerns, and maintaining high service quality. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity could be the perfect fit for you. Join a team that values excellence and continuous improvement, where your contributions will make a significant impact on customer loyalty and brand reputation.