Customer Service 中文客服人员

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service Representative to join its transportation team. The successful candidate will manage customer inquiries, ensure a professional customer experience, and participate in initiatives to enhance customer satisfaction. Candidates must be fluent in Mandarin and English and willing to work rotational shifts. Fresh graduates are encouraged to apply. The working location is at Nu Tower 2, KL Sentral, with onboarding by January 5, 2026.

Benefits

Shift allowance

Compensation for Replacement Leave during public holidays

Qualifications

• Comfortable with rotational shifts, with shift allowance provided.
• Able to work during public holidays with compensation.
• Fresh graduates are welcome to apply.
• Able to onboard by 5th January 2026.

Responsibilities

• Manage customer inquiries and service requests to ensure professional experience.
• Provide accurate, first-contact resolutions while building rapport.
• Identify opportunities to offer additional products or services.
• Track and document complex issues effectively.
• Participate in initiatives to improve customer satisfaction.

Skills

Customer-oriented

Empathy

Active listening

Critical thinking

Fluency in Mandarin and English

Education

Diploma or above

Job description

We are seeking a reliable and customer-oriented individual to join our transportation team as a Customer Service Representative. The role involves managing customer inquiries, coordinating service requests, and ensuring a smooth and professional customer experience.

Job Description

• Serve as the professional primary contact, using empathy, active listening, and critical thinking to provide accurate, first-contact resolutions while building customer rapport.
• Expertly handle customer needs while proactively identifying opportunities to offer additional products or services that provide genuine customer benefit.
• Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong, foundational knowledge of client products and services.
• Efficiently track and document complex issues, knowing precisely when and how to elevate inquiries to senior staff or specialized resources for timely support.
• Actively participate in initiatives to improve overall customer satisfaction, translating feedback and performance data into enhancements for the business.

Requirements

• Comfortable with rotational shifts (Shift allowance provided).
• Able to work during PH (Compensation of Replacement Leave will be given during gazette PH)
• At least Diploma or above; or equivalent education qualification.
• Fresh graduates are welcome to apply!
• Fluent in both Simplified & Traditional Mandarin; & English due to business needs.
• Able to onboard by 5th January 2026
• Working location: Nu Tower 2, KL Sentral