Customer Service

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global BPO company in Kuala Lumpur seeks a Digital Marketing Consultant to deliver exceptional customer support across various channels. The ideal candidate will possess a diploma or degree and strong communication skills. Responsibilities include identifying customer needs, resolving issues efficiently, and providing feedback to enhance service standards. Join a vibrant team focused on career development and enjoy attractive remuneration and perks.

Benefits

Attractive remuneration

Comprehensive medical and insurance coverage

Engaging activities and recognition programs

Qualifications

• Strong communicator with good listening and empathy skills.
• Able to multi-task and tailor responses to customer needs.
• Excellent verbal and written communication in English and local language.

Responsibilities

• Provide excellent support through various communication channels.
• Identify customer needs and provide strategic solutions.
• Ensure first contact resolution and effective follow-up.

Skills

Strong communication skills

Effective listening

Time management skills

Customer service orientation

Education

Diploma or Degree in any field

Job description

Job Title: Digital Marketing Consultant [English Market]

#BeMore Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to

#BeMore at work

• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission? Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, master’s degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesses strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market

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