Customer Service

Asia Recruit; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is looking for a Customer Service representative for a travel and reservations project in Cyberjaya. This entry-level position is suitable for fresh graduates and requires proficiency in English and Mandarin. Responsibilities include handling customer inquiries, processing bookings, and resolving complaints efficiently. Benefits include EPF, SOCSO, medical leave, and health insurance. The role demands strong customer service skills and availability for full-time work at the office in Cyberjaya.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Must be able to handle travel and reservation-related projects efficiently and accurately.
• Fresh graduates are encouraged to apply as this is an entry-level position.

Responsibilities

• Handle inbound calls, emails, and chat inquiries from customers regarding travel arrangements and reservations.
• Provide accurate information about travel destinations and accommodation choices.
• Process travel bookings and cancellations according to company policies.
• Resolve customer complaints professionally and timely.
• Document all customer interactions accurately in the CRM system.

Skills

Proficiency in both English and Mandarin

Strong customer service skills

Ability to learn and adapt

Education

Minimum SPM/O Level qualification

Job description

Customer Service (travelling & Reservation Project) # Basic up to Rm4500 # Cyberjaya

Proficiency in both English and Mandarin is mandatory to effectively communicate with a diverse customer base.

Strong customer service skills with a passion for helping people and resolving their inquiries related to travel and reservations.

Ability to work full-time and be physically present at the Parking CIMB Cyberjaya location in Cyberjaya, Selangor.

Willingness to learn and adapt to new systems and processes related to travel and reservation management.

Fresh graduates are encouraged to apply as this is an entry-level position.

Must be able to handle travel and reservation-related projects efficiently and accurately.

Requirement

• Minimum SPM/O Level qualification.
• Proficiency in both English and Mandarin is mandatory to effectively communicate with a diverse customer base.
• Strong customer service skills with a passion for helping people and resolving their inquiries related to travel and reservations.
• Ability to work full-time and be physically present at the Parking CIMB Cyberjaya location in Cyberjaya, Selangor.
• Willingness to learn and adapt to new systems and processes related to travel and reservation management.
• Fresh graduates are encouraged to apply as this is an entry-level position.
• Must be able to handle travel and reservation-related projects efficiently and accurately.

Responsibility

• Handle inbound calls, emails, and chat inquiries from customers regarding travel arrangements and reservations.
• Provide accurate and efficient information about travel destinations, transportation options, and accommodation choices.
• Process travel bookings, modifications, and cancellations according to company policies and procedures.
• Resolve customer complaints and issues in a professional and timely manner, escalating complex cases to senior team members when necessary.
• Maintain a thorough understanding of travel industry trends, airline regulations, and hotel policies.
• Document all customer interactions and transactions accurately in the company's CRM system.
• Collaborate with other departments, such as sales and marketing, to promote travel packages and special offers.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance

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