Customer Service Support

ADI Resourcing; Cyberjaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A regional outsourcing firm in Cyberjaya is seeking an Associate Customer Support specializing in Interpretation & Translation Support. The role requires fluency in both Mandarin/Cantonese and English, and involves providing interpretation services under supervision while following policies and regulations. Candidates should have a background in IT or equivalent experience and demonstrate strong attention to detail. This position offers a permanent night shift with potential for career growth.

Qualifications

• Fluency in Mandarin/Cantonese & English required.
• Skilled in both oral and written communication.
• Strong attention to detail and accuracy.

Responsibilities

• Provide meaning-for-meaning interpreting.
• Follow interpreter protocols as per training and policies.
• Maintain confidentiality as per policies.

Skills

Fluency in Mandarin/Cantonese

Fluency in English

Communication skills

Attention to detail

Education

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job description

About the job Customer Service Support (Mandarin/Cantonese)

Designation

Associate Customer Support for Interpretation & Translation Support

Experience in years

0 to 5 years

0 to 5 years

Qualification

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Working hours

5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role

Translation Support

Key Responsibilities and Accountabilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.

Knowledge, Skills and Abilities

• Fluency in Mandarin/Cantonese & English
• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances
• Ability to react calmly and effectively in emergency situations
• Strong attention to detail and accuracy
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Skilled at keeping supervisors informed of problems or issues
• Exceptional commitment to confidentiality
• Skilled in establishing and maintaining effective work relationships
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.