Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)

Tap Growth ai; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm in Petaling Jaya is seeking a dedicated Customer Service Support Lvl 1 representative who is bilingual in English and Japanese. The candidate will respond to inquiries, assist with product questions, and resolve complaints while delivering exceptional customer service. Candidates should have at least 2 years of experience in customer support, strong problem-solving abilities, and familiarity with CRM systems. This full-time role offers a competitive salary with additional allowances and operates on a 24/7 shift system.

Benefits

Night shift allowance

Holiday allowance

Language allowance

Bonus

Qualifications

• 2 years of experience in customer service or support roles is required.
• Japanese native with business conversation level English skills.
• Basic PC operation skills and communication skills are necessary.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.
• Collaborate with team members to achieve service goals.

Skills

Bilingual proficiency in English and Japanese

Strong problem-solving abilities

Attention to detail

Excellent interpersonal skills

Tools

CRM software

Job description

🌟 We're Hiring: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)! 🌟

We are looking for a dedicated and resourceful Customer Service Support representative to join our team. The ideal candidate will possess strong communication skills in both English and Japanese, with a passion for providing exceptional customer experiences. You will play a vital role in assisting customers with inquiries, resolving issues, and ensuring satisfaction.

Location:

Petaling Jaya, Malaysia

Work Mode: Work From Office

Role: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)

What You'll Do:

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.
• Collaborate with team members to achieve service goals and improve processes.
• Participate in training sessions to enhance product knowledge and service skills.

What We’re Looking For:

• Minimum of 2 years experience in customer service or support roles.
• Bilingual proficiency in English and Japanese is essential.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal skills with the ability to work well under pressure.
• Familiarity with CRM software is a plus.

Additional details:

• Nationality: Japanese or Japanese with foreign nationality (former Japanese)
• Language skills: Japanese native, English conversation to business
• Other skills: Minimum communication skills and basic PC operation skills
• Employment type: Full-time employee
• Work days: 24/7 shift system (3-4 days a week)
• Shift hours: 9:00-21:00, 21:00-9:00
• Salary: RM 9,000/month (Night shift allowance, holiday allowance, language allowance, bonus, and other allowances included)
• Work location: PTC Malaysia Operations Center (Kota Damansara, Petaling Jaya)
• Start of work: As soon as work visa is obtained
• Number of employees: 1

Ready to make an impact? 🚀 Apply now and let’s grow together!