Customer Service Support

Laundry Care Sdn Bhd; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local laundry services company in Kuala Selangor is seeking customer service representatives to manage customer inquiries and maintain service records. Ideal candidates should have a positive attitude, good communication skills, and must be computer literate. Fresh graduates are welcome to apply. Benefits include EPF, SOCSO, annual leave, medical coverage, and additional allowances for travel and overtime. Work location includes Kuala Selangor and potential outstation assignments.

Benefits

EPF and SOCSO benefits

Annual leave of at least 8 days

Medical coverage

Overtime and travel allowance

Qualifications

• Preferably with outspoken personality.
• Have own transport.
• Experience in hotel industry is an advantage.

Responsibilities

• Confer with customers to provide information about products or services.
• Check to ensure that appropriate changes were made to resolve customer problems.
• Keep records of customer interactions and transactions.

Skills

Customer service

Computer literacy

Communication skills

Problem-solving

Education

Open to fresh graduates

Job description

Laundry Care Sdn Bhd – Kuala Selangor, Selangor

• Open hiring locations: JOHOR & PORT DICKSON.
• Preferably with outspoken personality.
• Presentable outlook and personality.
• With Customer Service experience is added advantage.
• Computer Literate.
• Fresh graduate is encouraged to apply too.
• Willing to work at outstation.
• Have own transport.
• Has experience working in the hotel.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients.
• Following process and procedure of the Company.

Benefits

• EPF, SOCSO included.
• Min 8 Days Annual Leave per year.
• We provide medical coverage, You may claim up to the limit of your position.
• Overtime & Travel allowance.

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