Customer Service Specialist WFH Mandarin Speaker

Devloit; Johor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is looking for a Customer Service Representative in Johor, Malaysia. The position requires fluency in Mandarin and English, with responsibilities including handling inquiries, providing solutions, and maintaining records. Ideal candidates possess strong communication skills and are flexible to work rotational shifts, including nights and weekends. Both experienced professionals and fresh graduates are encouraged to apply.

Qualifications

• Proficient in spoken and written Mandarin and English.
• Experience in customer service or call center is a plus, but fresh graduates are welcome.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and escalate complex issues when necessary.

Skills

Proficiency in Mandarin

Communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Hiring: Customer Service Representative

Language Requirement: Mandarin (Fluent in spoken & written)

Location: Johore, Malaysia

Employment Type: Permanent

Work from home Position

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work night shift.