Customer Service Specialist — Fast-Paced Call Centre

NEXX FIELD MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading field management services provider in Kuala Lumpur is seeking a Customer Service professional to handle inquiries in their busy call centre. In this full-time role, you will provide exceptional service, respond to customer concerns, and identify needs to recommend solutions. Ideal candidates have prior customer service experience and strong communication skills in both English and Bahasa Malaysia. This position offers comprehensive benefits, opportunities for advancement, and supports work-life balance.

Benefits

Comprehensive medical and insurance coverage

Opportunities for career advancement

Flexible work arrangements

Team-building activities

Discounts on products and services

Qualifications

• Previous experience in a customer service or call centre role.
• Ability to build rapport and resolve customer issues.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound customer calls with professionalism.
• Respond to inquiries and complaints in a timely manner.
• Provide accurate information about products and services.
• Identify customer needs and recommend solutions.
• Document interactions and maintain records.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Proficiency in English

Proficiency in Bahasa Malaysia

Job description

A leading field management services provider in Kuala Lumpur is seeking a Customer Service professional to handle inquiries in their busy call centre. In this full-time role, you will provide exceptional service, respond to customer concerns, and identify needs to recommend solutions. Ideal candidates have prior customer service experience and strong communication skills in both English and Bahasa Malaysia. This position offers comprehensive benefits, opportunities for advancement, and supports work-life balance.