Customer Service Specialist | Cruise Line Industry (Mandarin Speaker)

TDCX; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service Specialist to join their team supporting a major cruise line. In this full-time, in-office role, you will handle inquiries and resolve issues for cruise line passengers. Candidates should have at least a year of customer service experience, strong communication skills, and proficiency in Mandarin and English. A supportive work environment with competitive salaries and benefits awaits you.

Benefits

Competitive salary

Comprehensive benefits

Career growth opportunities

Wellness initiatives

Social activities

Qualifications

• At least 1 year of customer service experience, preferably in a call centre or hospitality setting.
• Proficient in Mandarin and English, both written and verbal.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound calls from cruise line passengers to address their queries and concerns.
• Provide accurate information on cruise itineraries and booking details.
• Resolve customer issues and complaints in a timely manner.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Mandarin proficiency

English proficiency

Job description

<3>Customer Service Specialist | Cruise Line Industry (Mandarin Speaker)

About the role
Join the Customer Service team at TDCX Malaysia as a Customer Service Specialist supporting a leading cruise line industry. This full‑time, in‑office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service to cruise line passengers, answering inquiries and resolving issues in a professional and efficient manner.

What you'll be doing

Handle inbound calls from cruise line passengers to address their queries and concerns.

Provide accurate information and guidance to customers on cruise itineraries, booking details, and other related matters.

Resolve customer issues and complaints in a timely and empathetic manner.

Adhere to company policies, procedures, and quality standards.

What we're looking for

At least 1 year of customer service experience, preferably in a call centre or hospitality setting.

Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds.

Proficiency in MANDARIN and ENGLISH, both written and verbal, with the ability to communicate clearly and professionally. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.

Adaptable and able to work in a fast‑paced, dynamic environment.

What we offer
At TDCX Malaysia, we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and excellent opportunities for career growth and development. Our employees also enjoy access to various wellness initiatives and social activities to promote work‑life balance.

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