Customer Service Specialist

Greif Paper Packaging; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global performance packaging leader in Malaysia seeks a Customer Service Coordinator to provide exceptional support, maintain customer accounts, and handle inquiries. The role requires a high school diploma and 4-5 years of experience, along with excellent verbal and written communication skills. You will train new coordinators and assist customers through various channels, ensuring satisfaction and fulfillment. This position offers a competitive salary and benefits while contributing to a collaborative work environment.

Benefits

Competitive salary

Excellent benefits

Opportunity for growth

Qualifications

• Exceptional verbal and written communication skills are essential.
• In-depth product knowledge is required.
• Solid organization and data entry skills are needed.

Responsibilities

• Provide top-level support to customers via various channels.
• Maintain customer accounts and records of interactions.
• Communicate pricing and order information to customers.
• Respond to advanced customer inquiries effectively.
• Train new Customer Service Coordinators.

Skills

Verbal communication

Written communication

Attention to detail

Computer proficiency

Organization skills

Education

High school diploma

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Our Vision

Being the customer service company in the world.

Our Purpose

Creating packaging solutions for life’s essentials.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well‑being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well‑being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

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