Customer Service Specialist

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial solutions provider in Kuala Lumpur seeks a customer support representative to enhance customer satisfaction and address inquiries. The ideal candidate will excel in communication, problem-solving, and handling customer concerns. Responsibilities include managing customer communications and maintaining high service standards. Preferred candidates have strong customer service skills and prior experience, with a high school diploma or equivalent. Join a dynamic team dedicated to financial inclusion and customer service excellence.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in problem-solving and handling customer concerns.

Responsibilities

• Address customer inquiries and resolve complaints.
• Manage customer communication across various channels.
• Contribute to the overall customer experience.

Skills

Customer Service

Customer Satisfaction

Customer Experience

Interpersonal Skills

Communication Skills

Problem Solving

Education

High school diploma or equivalent

Certifications in customer service or related fields

Job description

BJAK is dedicated to enhancing financial inclusion through innovative, technology-driven solutions. As a leading platform in Southeast Asia, we specialize in simplifying and digitizing life and medical insurance using AI-powered tools. Our mission extends globally, as we develop cutting-edge platforms and services that provide equal access to financial services on a large scale. Join our team if you are passionate about building transformative platform ecosystems.

Role Description

In this role, you will be responsible for addressing customer inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. Daily tasks include managing customer communication across various channels, maintaining a high standard of customer service, and contributing to the overall customer experience by addressing their needs effectively and professionally.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Experience in Customer Support and working with Customer Service Representatives.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in problem-solving and handling customer concerns with patience and professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Prior experience in customer service is preferred.
• High school diploma or equivalent; additional certifications in customer service or related fields are a plus.