Customer Service Specialist

EBC Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global financial services provider in Kuala Lumpur seeks a Customer Support Executive. The role involves providing support through live chat, phone, and email to resolve client queries and manage feedback. Candidates must possess a Secondary School certificate and ideally have 1-2 years of customer service experience, preferably in the financial sector. Fluency in Mandarin and English is required, and proficiency in Microsoft Office is essential. Join a dynamic team committed to delivering exceptional service in the financial markets.

Qualifications

• 1-2 years of customer service experience, preferably in Finance or Forex.
• Fresh graduates with interest in financial markets are encouraged to apply.
• Fluency in Mandarin and English required, Japanese is a plus.

Responsibilities

• Provide customer support via live chat, phone, and email.
• Resolve client queries regarding products and platforms.
• Document customer interactions and feedback.

Skills

Customer service skills

Communication skills

Analytical skills

Proficiency in Microsoft Office

Fluency in Mandarin and English

Problem-solving skills

Education

Secondary School / SPM certificate

Job description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.

Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Qualifications

• Candidate must possess at least Secondary School / SPM certificate
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
• Fresh graduates are welcome to apply.
• A genuine interest in working in financial markets and client services.
• Willing to work on shifts (Including weekends if required).
• Proficient in Microsoft Office.
• Fluent inMandarin and Englishincluding written and verbal communication skills, Japanese would be a plus!
• Excellent communication and interpersonal skills
• A logical and analytical approach to problem-solving.
• Able to start within short notice period.