Customer Service Specialist

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Customer Service Specialist for their team. The role involves responding to customer inquiries, assisting with automotive-related issues, and ensuring satisfaction through effective complaint resolution. Candidates should possess a diploma or higher, strong communication skills in English and Malay, and previous customer service experience. This full-time position offers a basic pay of RM3,000 and performance incentives.

Benefits

Basic Salary of RM3,000/month

Performance KPI Incentive of up to RM300/month

EPF & SOCSO benefits

Qualifications

• Strong communication skills in both English and Malay, both written and verbal.
• Prior customer service experience, preferably in the BPO sector.
• Knowledge of the automotive industry is a plus.

Responsibilities

• Respond to customer inquiries through various contact channels.
• Assist with automotive-related queries and service requests.
• Ensure high customer satisfaction by resolving complaints.

Skills

Strong communication skills in English

Strong communication skills in Malay

Customer-oriented mindset

Interpersonal skills

Ability to work under pressure

Education

Diploma or higher qualification

Tools

Office software proficiency

Job description

About the job Customer Service Specialist

At SummitNext Technologies Sdn. Bhd., we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our Customer Service team based in Damansara City Mall.

Job Description

• Respond to customer inquiries promptly via calls, emails, and other contact channels.
• Assist customers with automotive-related queries and service requests.
• Provide accurate information and resolve complaints to ensure high customer satisfaction.
• Record and submit customer cases in the internal system according to SOP.
• Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

• Diploma or higher qualification.
• Strong communication skills in English and Malay (written, verbal, listening).
• Previous customer service/BPO experience preferred, automotive industry knowledge is an advantage.
• Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.
• Proficient in office software and computer operations.
• Able to work in a fast-paced environment and under pressure.

Job Type & Schedule

• Full-time, rotational shifts
• 5 working days per week

Salary & Benefits

• Basic Salary: RM3,000/month
• Performance KPI Incentive: Up to RM300/month
• EPF & SOCSO