Customer Service Specialist

Bybit; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a bilingual customer support professional fluent in Korean and English to join their dynamic team. This remote role focuses on delivering exceptional customer service in the fast-paced crypto and Web3 industries. You will assist clients with inquiries, manage customer interactions, and contribute to improving operational efficiency. The ideal candidate is passionate about fintech and blockchain, possesses strong analytical skills, and is eager to grow within the crypto sector. If you thrive in a flexible work environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 2-4 years of customer service experience in fintech or crypto-related fields.
• Strong analytical skills and a passion for the crypto industry.

Responsibilities

• Assist clients with inquiries via live chat or email in the crypto ecosystem.
• Ensure top-tier customer service experience for users.

Skills

Korean Fluency

English Fluency

Customer Service

Analytical Skills

Problem-Solving

Education

Bachelor's in Finance

Diploma in Business Administration

Job description

Remote Crypto Jobs – Customer Support (Korean & English)

Shift-Based Role | Live Chat & Email Support | Web3 & Crypto Industry

About the Job

We are hiring for a Crypto Jobs Remote position, ideal for bilingual professionals fluent in Korean and English. This role requires expertise in customer service via Live Chat and Email, catering to clients in the fast-paced Web3 Jobs Remote and Bitcoin Jobs Remote industries.

Job Description

• Assist clients with inquiries related to Crypto Jobs, trading platforms, and blockchain services via live chat or email.
• Ensure an efficient and top-tier customer service experience for users navigating the crypto and Web3 ecosystem.
• Stay updated on crypto remote jobs trends, blockchain market conditions, and our company's products.
• Manage and follow up diligently on customer inquiries and complaints.
• Translate client needs into actionable feedback for management, ensuring smooth frontline operations.
• Proactively flag discrepancies or situational risks to enhance operational efficiency.
• Constantly seek improvements to boost overall team performance in handling crypto jobs lists and customer interactions.

Requirements

• Bachelor's degree in Finance, Economics, Mathematics, or a related field.
• Minimum diploma in Business Administration or Business Management with strong numerical skills.
• 2-4 years of customer service experience in a fintech, trading, or crypto-related company.
• Previous experience in crypto jobs remote or financial institutions is a plus.
• Strong analytical skills with a sharp eye for numbers and statistics.
• Fluency in Korean & English for seamless communication with global clients.
• Passionate about fintech, blockchain, and pursuing a long-term career in the crypto industry.
• A team player with a proactive, problem-solving mindset.
• Ability to work flexible shifts, including weekends and public holidays (8 AM-5 PM / 4 PM-1 AM / 12 AM-9 AM).

Senior Fund Accountant, Digital Assets (Crypto)