Customer Service Specialist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Service Specialist to act as a liaison and resolve customer problems efficiently. Candidates should possess strong communication skills and a proactive attitude toward improving service standards. This full-time position offers an opportunity to enhance customer satisfaction while supporting both Conventional and Takaful insurance services.

Qualifications

• Strong communication skills in customer service.
• Ability to resolve customer issues accurately and efficiently.
• Proactive in providing service improvements.

Responsibilities

• Act as a liaison and resolve emerging customer problems.
• Process customer queries and requests promptly.
• Engage customers and contribute feedback for service improvement.

Skills

Customer service communication

Problem-solving

Sales lead generation

Attention to detail

Job description

Customer Service Specialist

Job ID 127602

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

• Welcome customers as they arrive at the branch.
• Perform customer verification and due diligence when required.
• Attend and process queries/ requests by customers and agents promptly. If necessary, escalate unresolved queries to the designated department/ headquarter for further action immediately.
• Take the extra mile to engage customers and agents.
• Proactively contribute feedback / suggestion for improvement on any service gap detected.
• Provide product or service information to customers.
• Help to generate sales leads whenever possible.
• Handle queries on policy loans, withdrawal, surrender and other non-forfeiture options and carry out conservation of these cases as and when are appropriate.
• Administer the correct forms to customers and agents and advise the correct process/ procedures and requirement.
• Ensure all forms / documents duly completed and signed prior to submission for processing.
• Perform scanning for all customer service-related documents.
• Undertake any other functions or assignments as instructed by superior and management.

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur