Customer Service Specialist

Bwinnus Global Marketing Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A marketing company in Malaysia is seeking a detail-oriented Customer Service Specialist to join its team. The ideal candidate will provide high-quality online communication and support for key clients, ensuring a professional experience across all platforms. Candidates must be proficient in both English and Mandarin and possess strong communication and problem-solving skills. This role offers a supportive environment and opportunities for professional growth.

Benefits

Supportive work environment

Opportunities for professional growth

Exposure to marketing activities

Qualifications

• Proficiency in both English and Mandarin (spoken and written).
• High school education or above required.
• Strong communication and problem-solving skills.

Responsibilities

• Provide online communication and support services for key clients.
• Respond to customer inquiries promptly and professionally.
• Perform customer information queries and updates.
• Coordinate and communicate with internal departments.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Proficient in Mandarin

Strong communication skills

Problem-solving skills

Education

Minimum high school education

Job description

We are looking for a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing high-quality online communication and support services to our key clients, ensuring a smooth and professional customer experience across all platforms.

Key Responsibilities

• Provide online communication and support services for key clients through various digital platforms.
• Respond to customer inquiries promptly and professionally via the online customer service system.
• Perform customer information queries and updates through the CRM system.
• Coordinate and communicate with internal departments to ensure efficient client service delivery.
• Maintain accurate records of customer interactions and ensure timely follow-up on outstanding matters.

Requirements

• Proficient in both English and Mandarin (spoken and written).
• Minimum high school education or above.
• Strong communication and problem‑solving skills.
• Responsible, patient, and able to handle client requests with professionalism.

Why Join Us

• Supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Exposure to a wide range of marketing and client management activities.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .