Customer Service & Sales (Mandarin + Cantonese) [Joining bonus RM2000]

Sutherland; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global tech support company in Kuala Lumpur seeks a sales and technical support representative. This role involves managing customer interactions and addressing support requests, requiring strong bilingual communication skills in Mandarin or Cantonese and English. Responsibilities include troubleshooting products, advising on services, and achieving performance targets. Training is provided for successful candidates, with flexible working hours and a hybrid mode available based on performance.

Qualifications

• Strong written and verbal communication skills in Mandarin or Cantonese and English.
• Basic knowledge of web content management systems, PHP, and MySQL.
• Proficient in CRM tools with accurate data entry capabilities.

Responsibilities

• Handle incoming calls or chats, ensuring a high level of customer experience.
• Advise customers on new products and services.
• Resolve issues and guide customers toward solutions.

Skills

Strong written & verbal communication in Mandarin OR Cantonese + English

Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL

Proficiency in CRM tools and accurate data entry

Ability to identify customer needs

Skilled in handling objections, upselling, and cross‑selling

Job description

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Responsibilities

• Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.
• Advise customers on new products and services to support the growth of their businesses.
• Resolve issues within our support scope, and when necessary, guide customers toward third‑party solutions or paid services.
• Troubleshoot products to provide effective solutions and support.
• Take full responsibility for resolving customer concerns and ensuring satisfaction.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high‑volume environment.

Requirements

• Strong written & verbal communication in Mandarin OR Cantonese + English to serve clients and customer markets (China, Hong Kong and Taiwan)
• High level of comprehension, conversation flow, and chat etiquette.
• Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
• Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
• Proficiency in CRM tools and accurate data entry.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross‑selling.
• Strong ownership of customer interactions.

Training is provided!

Work Time

• Time: 8am – 5pm / 9am-6pm / 10am – 7pm
• Days: Monday – Friday
• Mode: WFO/Hybrid (Training and nesting will be onsite; WFH once get manager's approval based on overall performance-KPI, attendance, attitude & etc.