Customer Service Representative - Mandarin (Work from Home)

Teleperformance; Remote; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider is looking for enthusiastic individuals for the role of Customer Service Representative (Mandarin-speaking) who can work from home. You will be responsible for managing inquiries via email, chat, and calls, ensuring exceptional service and documenting customer interactions. Candidates should be proficient in Mandarin and English, with strong communication and problem-solving skills. Experience in customer service is a plus, but fresh graduates are also encouraged to apply. Flexibility for rotational shifts is required.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Proficiency in Mandarin is essential.
• Experience in customer service or call center is an advantage.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Handle customer inquiries via email, chat, and calls.
• Provide information and solutions to customers.
• Document customer interactions and update records.

Skills

Mandarin (spoken and written)

English

Communication skills

Problem-solving skills

Job description

Customer Service Representative - Mandarin (Work from Home)

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer‑first attitude at all times.
• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work night shift.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.