Customer Service Representative - Mandarin Speaker

Teleperformance; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company in Johor Bahru is seeking enthusiastic Customer Service Representatives. This role requires proficiency in Mandarin and English, with responsibilities that include responding to customer inquiries and providing exceptional support through various channels. Fresh graduates are encouraged to apply, and candidates must be flexible to work rotational shifts, including nights and weekends. The company offers a competitive salary, benefits, and opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training

Career development opportunities

Supportive work environment

Qualifications

• Prior customer service or call center experience is an advantage, but fresh graduates are welcome.
• Flexibility to work rotational shifts, including weekends and public holidays.
• Willingness to work night shifts.

Responsibilities

• Respond to customer inquiries via email, chat, and calls in a professional manner.
• Provide accurate information and assistance to customers.
• Collaborate with teammates to meet service goals.

Skills

Proficiency in Mandarin (spoken & written)

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

We are looking for enthusiastic and customer-focused individuals to join our growing team as Customer Service Representatives (Mandarin-speaking).

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring exceptional service and support through email, live chat, and phone calls. Your role will be key in resolving inquiries, addressing issues, and creating positive customer experiences.

Key Responsibilities

• Respond to customer inquiries via email, chat, and calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions in the system.
• Escalate complex issues to relevant teams when needed.
• Collaborate with teammates and supervisors to meet performance goals and service level agreements.
• Maintain a positive, customer‑first mindset at all times.

Requirements

• Proficiency in Mandarin (spoken & written) and English.
• Prior customer service or call center experience is an advantage, but fresh graduates are welcome.
• Excellent communication and problem‑solving skills.
• Ability to multitask and perform under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willingness to work night shifts.
• Willingness to work onsite

What We Offer

• Competitive salary and benefits package.
• Paid training with ongoing career development opportunities.
• A supportive and inclusive work environment.
• Clear opportunities for growth within the company.