Customer Service Representative, Kota Kemuning Branch MY

CIMB Group Holdings Berhad; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Shah Alam is looking for candidates to handle cash and non-cash transactions efficiently. Responsibilities include recording transactions accurately, managing customer inquiries, and ensuring compliance with operational procedures. Ideal candidates should possess strong customer service skills and the ability to balance daily operations. This role offers opportunities for a rewarding career in the banking sector.

Qualifications

• Experience in customer service and transaction handling.
• Ability to balance operations accurately.
• Effective communication skills for customer interaction.

Responsibilities

• Transact cash and non-cash transactions accurately.
• Record transactions and balance daily operations.
• Attend to customer requests and inquiries promptly.
• Maintain confidentiality and comply with operational procedures.

Job description

Operational Function

• To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents
• To record all transaction accurately and balance each day's operations
• To perform general administrative duties as required by the function
• To discharge duties instructed by immediate supervisor to serve business interests of the Bank

Customer Relationship

• To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escape customer's feedback to higher authority for deliberation.
• To actively involve in cross product sales activities to ensure optimal customer reach.

Process & Compliance

• To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure regulatory requirements are met towards achieving operational excellent
• To perform other duties as assignedPerform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction