Customer Service Representative

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading digital technology company in Kuala Lumpur is seeking individuals for customer service roles. Responsibilities include providing support via hotline, online chat, and email. Ideal candidates possess a customer-oriented mindset, excellent communication skills, and proficiency in English, with additional languages as an advantage. The position favors applicants with 1-2 years of experience in customer service or call centers. Immediate availability is preferred. This role is essential for maintaining high customer satisfaction.

Qualifications

• 1-2 years of experience in customer service or call center environment preferred.
• Proficiency in English with additional language ability is an advantage.

Responsibilities

• Provide excellent customer service via various channels.
• Handle customer inquiries professionally and maintain strong relationships.
• Process customer requests according to SOPs.

Skills

Customer-oriented mindset

Good service etiquette

Strong verbal communication

Strong written communication

Typing speed of 80 wpm

Good interpersonal skills

Education

Diploma or Degree

Job description

Provide excellent customer service via hotline, online chat, and email channels.

Handle customer inquiries professionally, maintain strong customer relationships, and ensure customer satisfaction.

Adhere to company management guidelines, operational manuals, and internal policies.

Understand customer needs and recommend appropriate products or services.

Identify potential business opportunities and provide accurate product/service information.

Process customer requests and tasks according to the company’s Standard Operating Procedures (SOP).

Job Requirements

• Customer-oriented mindset with good service etiquette; proactive and responsible attitude.
• Diploma or Degree holder is preferred.
• 1–2 years of experience in customer service or call center environment preferred.
• Proficiency in English, with additional /Filipino /Thai /Indonesian / Vietnamese language ability.
• Strong verbal and written communication skills.
• Minimum typing speed of 80 words per minute in English.
• Good interpersonal skills; able to work well under pressure; positive and motivated.
• English proficiency at B2 level or above. Additional language skills are an advantage.
• Immediate availability is preferred.

Working Location

JKG Tower (accessible by public transport)

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