Customer Service Representative (Banking Industry | RM3,000+ | Kuala Lumpur)

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is seeking a customer service representative to provide 24/7 inbound customer support. Responsibilities include handling enquiries, managing complaints, and ensuring compliance. Ideal candidates are fluent in English with a customer-focused mindset. Fresh graduates with a Diploma or Degree are welcome to apply. This role offers a dynamic and multicultural working environment, along with benefits such as a shift allowance, medical insurance, and opportunities for career advancement.

Benefits

Shift Allowance: RM260/month

Annual Leave & Medical Leave

Medical Insurance Coverage

EPF & SOCSO Contributions

3 weeks of structured training

Career advancement opportunities

Dynamic and multicultural working environment

Qualifications

• SPM with credit in Math & English or STPM, and minimum 2 years customer service experience.
• Diploma or Degree fresh graduates are welcome to apply.
• Able to multitask and work in a fast-paced, shift-based environment.

Responsibilities

• Provide 24/7 inbound customer service support.
• Handle customer enquiries, complaints, and banking transactions.
• Ensure first-call resolution or timely follow-up.

Skills

Fluent in English (spoken and written)

Strong communication skills

Problem-solving skills

Customer service skills

Multitasking ability

Education

SPM (credit in Math & English)

Diploma or Degree

Tools

Microsoft Office applications

Job description

Provide 24/7 inbound customer service support

Handle customer enquiries, complaints, and banking transactions professionally

Ensure first-call resolution or timely follow-up and escalation

Maintain confidentiality, integrity, and compliance at all times

Meet individual and team SLAs and KPIs

Perform administrative tasks accurately with zero defects

Liaise with internal teams and service providers to resolve customer issues

Key Responsibilities

• Provide 24/7 inbound customer service support
• Handle customer enquiries, complaints, and banking transactions professionally
• Ensure first-call resolution or timely follow-up and escalation
• Maintain confidentiality, integrity, and compliance at all times
• Meet individual and team SLAs and KPIs
• Perform administrative tasks accurately with zero defects
• Liaise with internal teams and service providers to resolve customer issues

Requirements

• Fluent in English (spoken and written)
• SPM (credit in Math & English) or STPM with minimum 2 years customer service experience
• Diploma or Degree fresh graduates are welcome to apply
• Proficient in Microsoft Office applications
• Strong communication, problem-solving, and customer service skills
• Able to multitask and work in a fast-paced, shift-based environment
• Customer-focused mindset with high service orientation

Benefits

• Shift Allowance: RM260/month
• Annual Leave & Medical Leave
• Medical Insurance Coverage
• EPF & SOCSO Contributions
• 3 weeks of structured training prior to joining
• Career advancement opportunities
• Dynamic and multicultural working environment