Customer Service Representative

LCD Logistics Sdn Bhd; West Coast Division; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics and transportation company in Kota Kinabalu is seeking a full-time Customer Service Representative. This role involves assisting customers with inquiries, resolving issues, and delivering excellent service to enhance customer satisfaction. Candidates should possess strong communication and problem-solving skills, with fluency in Mandarin being essential. The position is on-site and requires effective collaboration with team members to address diverse customer needs.

Qualifications

• Proficiency in Customer Service and Customer Support.
• Strong focus on ensuring Customer Satisfaction.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries and issue resolution.
• Address customer support tickets promptly.
• Enhance customer experience through excellent service.

Skills

Customer Service

Customer Support

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Fluency in Mandarin

Job description

Company Description

LCD Logistics Sdn Bhd, headquartered in Kota Kinabalu, Sabah, provides comprehensive logistics and transportation solutions. Our services include sea freight from China to Malaysia (LCL/FCL), e‑commerce delivery across East Malaysia, warehousing, storage, 3PL services, custom brokerage, and project logistics. Additionally, we offer sea and air freight services between East and West Malaysia. We are committed to efficient and reliable logistics services tailored to our clients’ needs.

Role Description

This is a full‑time, on‑site role for a Customer Service Representative located in Kota Kinabalu. The selected candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. Their day‑to‑day tasks include addressing customer support tickets, providing accurate information, and enhancing the overall customer experience by delivering excellent service. Consistent communication with clients and collaboration with team members will be essential.

Qualifications

• Proficiency in Customer Service and Customer Support to address inquiries and deliver resolutions effectively
• Strong focus on ensuring Customer Satisfaction and providing an exceptional Customer Experience
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs
• Organizational and problem‑solving skills to manage customer requests efficiently
• Prior experience in customer service or related fields is a plus
• Fluency in Mandarin, with additional proficiency in local languages being an advantage
• Willingness to work on‑site in Kota Kinabalu