Customer Service Representative

Brighten Business Consulting; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading digital marketing agency in Malaysia is looking for a dedicated professional to manage client data and coordinate KYC processes. The ideal candidate should have a diploma or degree in Business Administration and relevant experience in client onboarding or compliance. Proficiency in Microsoft Excel and the ability to communicate in Cantonese are essential. Join our team for a rewarding career in a friendly working environment, along with benefits like hospital insurance and a year-end bonus.

Benefits

Hospital insurance

Parking allowance

Friendly work environment

Free snacks & beverages

Performance-based increment

Year-end bonus

Qualifications

• Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred.
• Proficient in Microsoft Excel and Outlook.
• Able to handle confidential client data with professionalism and integrity.

Responsibilities

• Input and maintain client data in Excel databases.
• Coordinate and schedule KYC/identity verification procedures.
• Manage incoming mail and handle name changes.

Skills

Attention to detail

Organizational skills

Client onboarding

Communication skills

Microsoft Excel proficiency

Cantonese speaking

Education

Diploma or Degree in Business Administration

Tools

Microsoft Outlook

Excel databases

Job description

16h ago , from BRIGHTEN BUSINESS CONSULTING SDN. BHD.

Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top‑notch professional services to assist global clients in expanding their market presence in Malaysia and the Asia Pacific region. Our Malaysia branch, established in 2018, boasts two well‑equipped offices and a team of approximately 80 employees. We excel in providing outstanding manpower outsourcing solutions to our clients in Hong Kong, utilizing our in‑depth knowledge of local regulations. Join us in shaping the future of business expansion and digital marketing!

Our client is a trusted provider of company formation, virtual office, and accounting services for UK‑based businesses. Operating through a streamlined, partner‑driven model, they support clients across Hong Kong, Taiwan, and Malaysia, ensuring compliant and efficient corporate administration.

Job & Responsibilities

• Input and maintain client data in Excel databases, including company and personal details.
• Coordinate and schedule KYC / identity verification procedures with clients via email.
• Prepare and send company registration, KYC, and document update notifications.
• Manage incoming mail, handle name changes, and issue document alerts.
• Use Microsoft Outlook to track, notify, and follow up on irregular or returned letters.
• Escalate KYC or documentation irregularities to supervisors in a timely manner.
• Support internal recordkeeping, compliance, and operational documentation.

Requirements

• Diploma or Degree in Business Administration, Communications, Finance, or related field.
• Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred.
• Strong attention to detail with good organizational and documentation skills.
• Proficient in Microsoft Excel and Outlook.
• Good verbal and written communication skills.
• Must be able to speak Cantonese and read/write Chinese.
• Able to handle confidential client data with professionalism and integrity.
• Experience in professional services, accounting firms, or corporate services is an advantage.
• Hospital insurance
• Parking allowance
• Friendly and good working environment
• Free snacks & beverages
• Increment depends on work performance
• Year‑end bonus based on work performance
• Working place nearby MRT station

Office Location: Sunway Velocity

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre‑employment checks, including background and reference verification.

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