Customer Service Representative

Brighten Business Consulting; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A professional services firm in Kuala Lumpur is seeking an organized individual to manage client data and support KYC and compliance procedures. The ideal candidate will have a degree in a related field and experience in onboarding and documentation. Fluency in Cantonese and proficiency in Microsoft Excel and Outlook are essential. The role offers benefits like hospital insurance and a friendly work environment. Interested candidates should submit their CV and salary expectations.

Benefits

Hospital insurance claim

Medical claim

Parking claim

Free snacks & beverages

Increment based on work performance

Year-end bonus based on performance

Nearby MRT station

Qualifications

• Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred.
• Must handle confidential client data with professionalism and integrity.
• Experience in professional services, accounting firms, or corporate services is an advantage.

Responsibilities

• Input and maintain client data in Excel databases.
• Coordinate and schedule KYC/identity verification procedures.
• Prepare and send company registration and document notifications.
• Manage incoming mail and handle name changes.
• Use Microsoft Outlook to track and notify on irregular letters.
• Escalate KYC or documentation irregularities to supervisors.
• Support internal recordkeeping and compliance.

Skills

Attention to detail

Organizational skills

Communication skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Cantonese speaking

Reading/Writing Chinese

Education

Diploma or Degree in Business Administration, Communications, Finance or related field

Job description

About Us

Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

About Our Client

Our client is a professional services firm based in the UK, specializing in company formation, virtual office solutions, and accounting & tax services for businesses across England and Northern Ireland.

Job Scope

• Input and maintain client data in Excel databases, including company and personal details.
• Coordinate and schedule KYC / identity verification procedures, manage the client’s invoice via email.
• Prepare and send company registration, KYC, and document update notifications.
• Manage incoming mail, handle name changes, and issue document alerts.
• Use Microsoft Outlook to track, notify, and follow up on irregular or returned letters.
• Escalate KYC or documentation irregularities to supervisors in a timely manner.
• Support internal recordkeeping, compliance, and operational documentation.

Job Requirements

• Diploma or Degree in Business Administration, Communications, Finance, or related field.
• Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred.
• Strong attention to detail with good organizational and documentation skills.
• Proficient in Microsoft Excel and Outlook.
• Good verbal and written communication skills.
• Must be able to speak Cantonese and read/write Chinese.
• Able to handle confidential client data with professionalism and integrity.
• Experience in professional services, accounting firms, or corporate services is an advantage.

Benefits

• Hospital insurance claim
• Medical claim
• Parking claim
• Friendly and good working environment
• Free snacks & beverages
• Increment depends on work performance.
• Year-end bonus based on work performance.
• Working place nearby MRT station.

Office Locations: Sunway Velocity

Working hours: Monday to Friday (11am to 8pm)

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.