Customer Service Representative

EIK Engineering; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable engineering firm in Iskandar Puteri is seeking a customer service professional to enhance customer satisfaction and loyalty. Responsibilities include addressing inquiries, processing orders accurately, and engaging with customers to build lasting relationships. The ideal candidate should have a Bachelor's degree in Engineering or related fields and excellent communication skills. The role offers opportunities for personal and professional growth.

Qualifications

• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Collaborative mindset and ability to work in cross-functional teams.

Responsibilities

• Address customer inquiries and provide satisfactory resolutions.
• Process customer orders for accurate fulfillment and delivery.
• Engage with customers to build strong relationships.

Skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Education

Bachelor’s degree in Engineering, Business Administration, Marketing, or related field

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for ensuring customer satisfaction by providing prompt and accurate assistance, resolving inquiries, and building strong relationships, resulting in enhanced customer loyalty and retention.

Responsibilities

• To address customer inquiries and concerns promptly to provide satisfactory resolutions, fostering a positive customer experience and loyalty.
• To efficiently process customer orders, ensuring accurate fulfillment and on-time delivery, resulting in smooth operations and customer satisfaction.
• To promptly respond to customer inquiries, providing accurate and comprehensive technical information, enabling customers to make informed decisions and resolve their concerns effectively.
• To actively engage with customers, fostering strong and lasting relationships, resulting in increased customer loyalty and potential business growth.
• To diligently maintain accurate documentation of customer interactions and feedback, facilitating data-driven insights for process improvement and informed decision-making.

Qualifications

• A recognized Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field, with preference given to candidates with an engineering background.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Collaborative mindset and ability to work well in cross-functional teams to resolve customer issues and provide seamless customer support.
• Strong attention to detail to ensure accuracy in order processing, documentation, and reporting.
• Strong time management skills to prioritize tasks and handle multiple customer interactions simultaneously.
• Professionalism and integrity in handling sensitive customer information and maintaining confidentiality.