Customer Service (Part Time, Contract)

Bulan Bintang; Bandar Baru Bangi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer-focused company located in Malaysia is seeking candidates passionate about providing the best experience for customers. This role requires individuals with strong communication and problem-solving skills ready to establish solid relationships. Candidates who can work independently, embrace flexibility, and are proactive in addressing customer needs will thrive. Responsibilities include diagnosing customer issues, managing product exchanges, and ensuring excellent service quality.

Qualifications

• Good communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Willingness to learn and help others work as a team.
• Exhibit flexible, proactive, and positive character.

Responsibilities

• Provide an amazing, responsive experience for each customer.
• Diagnose and solve customer concerns such as product exchange and warranty.
• Establish and maintain relationships between customers and the company.
• Identify solutions in the best interest of customers.
• Take ownership and follow up with customer queries.
• Provide proactive solutions to meet customer needs.
• Ensure feedback flows to improve services.

Skills

Good communication skills

Problem solving skills

Independence

Teamwork

Flexible character

Proactive attitude

Job description

Responsibilities

• – Provide an amazing, responsive and best experience for each customer
• – Effectively and proactively diagnose and solve day-to-day customer concerns and issues such as product exchange and warranty
• – Establish and maintain good relationships between customers and the company
• – Quick to identify solutions in the best interest of customer based on company’s return & exchange policy
• – Take full ownership and follow up closely with customer queries until solved
• – Be proactive in providing the best solutions to meet customer needs
• – Ensure feedback flows to various teams in Bulan Bintang to improve our services

Requirements

• – Good communication and problem solving skills
• – Able to work independently with minimal supervision
• – Willingness to learn and help other out to work as a team.
• – Exhibit flexible, proactive and positive character.