Customer Service & Order Fulfillment Specialist

Hayan Prints (M); Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading printing company in Malacca City is seeking a dedicated professional for customer service and order management. The role involves overseeing the order lifecycle, providing timely responses to inquiries, and resolving customer complaints. Candidates should have a Diploma or Bachelor's degree in a related field, and a minimum of 2 years of experience in sales or administration is preferred. Fresh graduates are welcome to apply. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of experience in sales & marketing or administration.
• Proficient in using computers for order processing.
• Fresh graduates are encouraged to apply.
• Good administrative and organizational skills required.

Responsibilities

• Provide timely and accurate responses to customer inquiries.
• Manage the entire order lifecycle from receiving to delivery.
• Issue financial documents including purchase returns and credit notes.
• Identify and assess customer needs to enhance satisfaction.
• Attend to customer complaints and coordinate resolution.

Skills

Sales & Marketing

Communication skills

Organizational skills

Problem-solving skills

Multitasking

Education

Diploma or Bachelor's degree in Business Administration, Marketing or related field

Job description

A leading printing company in Malacca City is seeking a dedicated professional for customer service and order management. The role involves overseeing the order lifecycle, providing timely responses to inquiries, and resolving customer complaints. Candidates should have a Diploma or Bachelor's degree in a related field, and a minimum of 2 years of experience in sales or administration is preferred. Fresh graduates are welcome to apply. Strong communication and organizational skills are essential.