Customer Service or Sales Coordinator (Kota Kemuning)

PBA Advantech; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A company in the customer service sector is looking for a Customer Service or Sales Coordinator in Kota Kemuning. The ideal candidate should have at least 1 year of experience in order management or customer service and possess a relevant degree. Responsibilities include processing orders, advising customers, and monitoring order status. This role demands good communication skills and the ability to multi-task effectively under pressure.

Qualifications

• Minimum of 1 year's experience in Order Management or customer service.
• Ability to multi-task under pressure to meet deadlines.
• Good written and spoken English communication skills.

Responsibilities

• Process customer purchase order or contract order within 24 hours.
• Advise customer on committed ship dates and ensure on-time delivery.
• Monitor order status and provide updates to customers.

Skills

Customer service experience

Communication skills

Multi-tasking ability

Persuasion skills

Education

Degree / Diploma in Finance/Business/Supply Chain Management

Job description

Customer Service or Sales Coordinator (Kota Kemuning)

PBA highly welcome Final year student, Fresh graduate, or Entry level with some relevant accounting or customer service experiences are to apply for this role.

Job Responsibilities

• To process customer purchase order or contract order within 24 hours from assigned customer in a timely manner
• Advise customer on committed ship dates and ensure on time delivery
• Monitor order status and provide update information to the customer order
• Preparing Delivery order and invoices
• Follow up closely with assigned customer for the forecast demand or potential pull in.
• Updating customer weekly report requirement
• Updating of internal reports promptly
• Handle new RFQ from customer and provide quotation.
• Work with other departments on ECN/ Rework and deviation, to follow up and take action for any cost change related.
• Window of customer and lead customer issue to correct department and channel.

People Requirements

• Minimum of 1 years' experience in Order Management or customer service
• Degree / Diploma in Finance/Business/Supply Chain Management or equivalent.
• Ability to multi-task (given instructions and when under pressure to meet deadlines)
• Good communication and persuasion skills and written and spoken English.
• Willing to work at Kota Kemuning, Shah Alam.