Customer Service or Receptionist - Part Time / Temp

PICKLE JAM COURTS PLT; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Part time

Job summary

A newly established pickleball facility is seeking a part-time Customer Service or Receptionist to manage front desk operations and provide excellent service. Responsibilities include assisting customers, handling bookings, and maintaining a welcoming environment. Ideal candidates will have strong communication and organizational skills and proficiency in relevant software. Experience in customer service and a passion for sports are preferred. Apply with your resume and cover letter by 30 January 2026.

Qualifications

• SPM or equivalent required.
• Experience in reception or admin roles preferred.
• Customer service experience is preferred.

Responsibilities

• Assist Operations Manager with court operations.
• Check-in customers on arrival.
• Deal with customer queries on site.
• Answer calls and respond to emails.
• Assist in organizing social events and tournaments.
• Resolve member issues and feedback promptly.

Skills

Excellent communication skills

Organisational skills

Fluency in English

Proficiency in Microsoft Office

Proficiency in Google Workspace

Customer service

Education

SPM or equivalent

Job description

Customer Service or Receptionist - Part Time / Temp

Position Title: Part Time / Temp Customer Service or Receptionist

Job type:

Reports To: Operations Manager

Overview

We are growing and we are seeking a personable and organised part-timers to manage front desk operations and provide excellent customer service at our pickleball courts.

Responsibilities

• Assist Operations Manager with day-to-day court operations including use of booking software to process and monitor court and activity bookings.
• Check-in customers on arrival.
• Deal with customer queries on site.
• Answer calls and respond to emails.
• Assist in organising and supporting social and private events as well as tournaments.
• Build relationships with coaches and customers to promote a welcoming environment.
• Maintain court aesthetics and general cleanliness during the course of the day (a cleaner will clean the courts outside of operating hours).
• Provide exceptional customer service, assisting customers with reservations and inquiries.
• Resolve member issues and feedback promptly and positively.

Qualifications

• SPM or equivalent.
• Experience in reception/admin roles preferred.
• Excellent communication and organisational skills.
• Proficiency in Microsoft Office and Google Workspace (formerly G Suite).
• Fluency in English (compulsory) and Bahasa Malaysia.
• Customer service experience preferred.
• Interest in sports would be advantageous.

How to Apply

Submit your resume and cover letter by 30 January 2026.

About Us

We are a newly established pickleball facility. We focus on creating a friendly and welcoming environment, offering the best courts and quality equipment to our customers. Our goal is to build a supportive community where players of all levels can connect and improve their game through coaching and player networking.

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