Customer Service & Operations Office / Executive

Southern Auto Capital; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Batu Pahat is seeking a Customer Service & Operations Executive to manage inquiries and provide timely assistance to clients. The ideal candidate will have strong communication skills, a diploma or higher education, and at least one year of relevant customer service experience. Responsibilities include handling calls and emails, maintaining records, and following company procedures. This role offers opportunities for fresh graduates and those willing to work in a dynamic environment.

Qualifications

• Strong verbal and written communication skills.
• At least 1 year of customer service experience preferred.
• Willing to work in a fast-paced environment.

Responsibilities

• Manage customer inquiries through calls, emails, and online platforms.
• Oversee customer complaints and coordinate solutions.
• Maintain customer records and ensure data integrity.

Skills

Strong communication skills

Customer handling skills

Attention to detail

Stress management

Teamwork abilities

Ability to multitask

Education

Diploma or higher in any field

Tools

Microsoft Excel

Microsoft Office

Job description

Customer Service & Operations Office / Executive

Job Overview
Responsible for managing customer service inquiries, ensuring that customers receive professional, timely, and high-quality assistance to enhance satisfaction.

Job Description

Answer customer calls, respond to emails/WhatsApp and handle online inquiries to resolve issues (e.g product information, application processing requirement/status & etc ).

Provide preliminary product recommendations following company procedures and ensure compliance with regulations.

Handle customer complaints and exceptional cases, coordinating solutions with internal departments.

Regularly collect customer feedback and provide suggestions for improvements to enhance service quality.

Maintain accurate customer records and ensure the integrity of system data.

Provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities.

Organize, develop and maintain a proper filing system to ensure the confidentiality of all protected information.

Deliver quality services to all customers by adopting a systematic and consistent approach in line with the company’s policies standards operating procedure

Perform incoming and outgoing phone calls to assist with loan applications as needed. Explain instalment amounts, interest rates, and other costs.

Adhere to performance standards in processing turnaround time and accuracy requirement

Interview and explain the loan process as per company policy

Qualifications

Candidate must possess at least a Diploma, advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field

Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage

Have at least 1 year of customer service experience is more advantage

Strong communication and customer-handling skills

Patient and detail-oriented, with strong stress management and teamwork abilities.

Computer literates such as Excel and Microsoft Office application

Good interpersonal and communication skills

Strong in verbal and written communication

Ability to multitask and remain motivated and positive

Good working attitudes, responsible, self-discipline and work independentlywith minimum supervision

Willing to take on new challenges and work in a fast-paced environment

A result-oriented person and able to work under pressure

Able to start work immediately or within a short notice period will be an added advantage.

Have own transport

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If you are detail-oriented, proactive, and eager to contribute to a dynamic team, we would love to hear from you! Apply Now!