Customer Service Officer (Tanah Rata)

AmBank; Brinchang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a dedicated individual to perform banking services and deliver superior customer service. Responsibilities include assisting customers with transactions, achieving branch performance standards, and developing long-term customer relationships to foster cross-selling. The ideal candidate has a Bachelor's degree, a minimum of 2 years in branch operations, excellent communication skills, and a good understanding of banking regulations. This role offers competitive opportunities for growth.

Qualifications

• Minimum 2 years in branch operations with service and basic sales knowledge.
• Experience in banking sales and marketing is an advantage.
• Excellent verbal and accounting skills are necessary.

Responsibilities

• Assist customers with banking transactions and services.
• Achieve branch performance standards and compliance.
• Develop long-term relationships for cross-selling opportunities.
• Control and report risks in banking transactions.

Skills

Customer service

Sales knowledge

Verbal communication

Accounting skills

Understanding banking regulation

Education

Bachelor's degree in any field or equivalent banking experience

Job description

Performs banking services in the area of delivering superior customer service contacts or assists customers and prospective customers

Attend to walk in customers and perform day to day banking transactions

Achieves branch performance standards including operating loss control and compliance with policies and procedures

Develop and build long term business relationship with customer to foster cross selling opportunities

Ensures all operational procedures comply with manuals and other banking rules regulations

Identifies and escalates risks inherent in particular situations or transactions Assess, control, monitor and report impact of risks, franchise, regulatory or financial

Job Requirements

Bachelors' degree in any field or equivalent banking industry experience.

Minimum 2 years in branch operations, service and basic sales knowledge.

Experience in banking industry on sales and marketing is added advantage.

Excellent verbal and accounting skills.

Good understanding of banking regulatory.