Customer Service Officer (Shopping Mall)

Asian Pac Holdings; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development company is seeking a Customer Service Officer for their shopping mall in Petaling Jaya, Selangor. The successful candidate will provide exceptional customer service, assist visitors, and ensure a smooth experience. Qualifications include at least one year of experience in a customer-facing role, strong communication skills in English and Bahasa Malaysia, and a service-oriented attitude. Join our dynamic team and contribute to an exciting work environment.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive medical coverage

Dynamic work environment

Qualifications

• At least 1 year of experience in a customer-facing role, preferably in retail or hospitality.
• Proficiency in English and Bahasa Malaysia, both written and verbal.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and assist customers in a friendly manner.
• Respond to customer inquiries and resolve issues efficiently.
• Provide information about the mall's facilities and services.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Multitasking

Service-oriented attitude

Job description

Customer Service Officer (Shopping Mall)

We are seeking a dedicated Customer Service Officer to join our team at our shopping mall in Petaling Jaya, Selangor. As a full-time role, you will be the face of our company, providing exceptional customer service and ensuring a smooth and enjoyable experience for all our visitors.

What you'll be doing

• Greet and assist customers in a friendly and professional manner
• Respond to customer inquiries and address any concerns or issues in a timely and efficient manner
• Provide information about the mall's facilities, services, and upcoming events
• Maintain a clean and organized workspace
• Collaborate with the wider team to ensure the smooth operation of the mall

What we're looking for

• At least 1 year of experience in a customer-facing role, preferably in a retail or hospitality setting
• Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Excellent problem‑solving and conflict‑resolution skills
• Proficiency in English and Bahasa Malaysia, both written and verbal
• Ability to work in a fast‑paced environment and multitask effectively
• A positive and service‑oriented attitude

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive medical and insurance coverage
• A dynamic and friendly work environment

About us

Asian Pac Holdings Bhd is a leading property development and investment company that has been shaping the landscape of Malaysia for over 30 years. Our shopping mall in Petaling Jaya is a thriving hub of retail, dining, and entertainment, catering to the diverse needs of our customers. We are committed to providing an exceptional experience for both our customers and our employees, and we believe in fostering a culture of excellence, innovation, and collaboration.

Apply now to join our team and be a part of our exciting journey!