Customer Service Officer (SG Market/Global Market)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service solutions provider in Kuala Lumpur is seeking a Customer Service Officer to enhance customer satisfaction through excellent support. The ideal candidate will be proficient in both Mandarin and English, with at least 1 year of relevant experience. Responsibilities include resolving customer issues across multiple channels and providing feedback to improve services. This role requires strong communication skills, time management, and the ability to multitask effectively.

Qualifications

• Proficient in Mandarin and English for effective communication.
• Minimum 1 year of working experience in a related field.
• Strong time management skills and motivation to exceed expectations.

Responsibilities

• Identify and escalate issues appropriately.
• Provide excellent support experience to customers via all channels.
• Ensure first contact resolution and effective follow-up.

Skills

Proficient in Mandarin

Good English

Strong communication skills

Time management

Effective listening

Ability to multi-task

Job description

Customer Service Officer (SG Market/Global Market)

Identify and escalated issues appropriately.

Prefer handling multichannel experience (Call, Live chat and Email)

Ability to work independently

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Requirements

Proficient in Mandarin and Good English. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Minimum with 1 years of working experience in the related field is required for this position.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers.

Respond to and manage client inquiries through email and live chat.