Customer Service Officer/Executive

Guangdong Gaoyi Printing & Packaging Co; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A packaging company in Kulai, Malaysia is seeking an experienced Order Processing Specialist to manage customer orders efficiently. Responsibilities include reviewing purchase orders, processing orders in the system, and liaising with vendors for timely product arrival. Candidates should hold a diploma or degree in Supply Chain, with 1-2 years of relevant experience, and demonstrate strong customer service skills and attention to detail. A proactive and organized approach is essential.

Qualifications

• 1 - 2 years of related work experience.
• Fast learner and a good team player.
• Strong sense of self initiative.

Responsibilities

• Review customer purchase orders and communicate special requirements.
• Process customer orders and provide confirmation notifications.
• Liaise with vendors to monitor product arrival.

Skills

Customer service

Attention to detail

Teamwork

Proactive attitude

Education

Diploma or Degree in Supply Chain or related

Job description

Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.

Process customer orders efficiently and accurately by provide the customer confirmation notifications.

Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.

Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.

Provide customer service by staying on top of outstanding orders and shipments status.

Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.

Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.

Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.

Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.

Handle the product sample order and demo unit request (as required).

Job requirement

Diploma or Degree in Supply Chain or related.

1 - 2 years of related work experience.

Fast learner, a good team player with strong sense of self initiative with pro-active attitude.

Proactive, independent, well-organized.

Able to prioritize, excellent in follow through and attention to detail.

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