Customer Service Officer (Call Centre) Mandarin Speaking中文客服专员

Integrated Health Plans; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Penang is seeking a customer service representative to manage calls and provide coverage advice. Strong communication and Mandarin speaking skills are essential for engaging with clients. Candidates should have prior experience in customer service, preferably in a call centre, and must be flexible to work in shifts, including weekends and public holidays. This role is focused on delivering excellent service and assisting clients with their healthcare needs.

Qualifications

• Customer service experience is required, preferably in a call centre environment.
• Must be able to work in shifts, weekends and public holidays.

Responsibilities

• Handle incoming/outgoing calls and emails within the targeted service levels.
• Act as the subject matter expert and provide coverage advice to customers.
• Work with inter-departments to resolve customers' enquiries.
• Provide excellent service and achieve targeted customer satisfaction score.
• Issue Letter of Guarantees for patients.
• Book medical appointments on behalf of clients.
• Perform any other administrative function whenever required.

Skills

Good communication

Interpersonal skills

Customer engagement skills

Mandarin speaking

Team player

Versatile and adaptive

Job description

Responsibilities

• Handle incoming/outgoing calls and emails within the targeted service levels
• Act as the subject matter expert and provide coverage advice to customers on their enquiries
• Work with inter-departments to resolve customers’ enquiries
• Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
• Issue Letter of Guarantees for patients
• Book medical appointments on behalf of clients
• Perform any other administrative function whenever required

Requirements

• Good communication, interpersonal and customer engagement skills
• Mandarin speaking is a must to communicate with Chinese speaking clients
• Customer service experience is required, preferably in a call centre environment
• Team player who can work together with a big team
• Versatile and adaptive
• Medical and/or health insurance knowledge is an advantage
• Must be able to work in shifts, weekends and public holidays