Customer Service Officer (Call Centre)

Integrated Health Plans; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Johor Bahru seeks a Customer Service Representative to manage incoming/outgoing calls and emails while providing expert advice to clients. The ideal candidate should possess excellent communication and interpersonal skills, and customer service experience, preferably in a call center setting. The role requires the ability to work in shifts, including weekends and public holidays. Knowledge of the medical or health insurance field is a plus.

Qualifications

• Good command of English (written and spoken) is a must.
• Mandarin speaking is an advantage.
• Customer service experience required, preferably in a call centre.

Responsibilities

• Handle incoming/outgoing calls and emails within targeted service levels.
• Act as subject matter expert and provide coverage advice to customers.
• Work with inter-departments to resolve customers’ enquiries.

Skills

Good communication skills

Interpersonal skills

Customer engagement skills

Team player

Adaptability

Job description

Handle incoming/outgoing calls and emails within the targeted service levels

Act as the subject matter expert and provide coverage advice to customers on their enquiries

Work with inter-departments to resolve customers’ enquiries

Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score

Issue Letter of Guarantees for patients

Book medical appointments on behalf of clients

Perform any other administrative function whenever required

Requirements

Good communication, interpersonal and customer engagement skills

Good command of English (written and spoken) is a must

Mandarin speaking is an advantage to communicate with Chinese speaking clients

Customer service experience is required, preferably in a call centre environment

Team player who can work together with a big team

Versatile and adaptive

Medical and/or health insurance knowledge is an advantage

Must be able to work in shifts, weekends and public holidays