Customer Service Officer - Call Center (Good Remuneration Package)

ASK Resources; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Officer for its Kuala Lumpur office. This role involves handling inbound and outbound calls while providing solutions to customer inquiries. Candidates should possess at least a Diploma or Bachelor's Degree and have a minimum of 1 year of relevant experience. Proficiency in English and Mandarin is preferred, and suitable candidates will benefit from various allowances, including a shift allowance and medical benefits. This position offers both permanent and contract options.

Benefits

Shift allowance

Medical benefits

Language allowances for Mandarin speakers

Qualifications

• Must possess at least a Diploma or Bachelor's Degree in any field.
• At least 1 year of experience in customer service or related roles.
• Preferably Junior Executives specializing in Customer Service.

Responsibilities

• Attend to inbound and outbound calls according to SOP.
• Liaise effectively with team members and business partners.
• Perform ad-hoc tasks as required.

Skills

Effective communication

Problem-solving

Customer service

Education

Diploma or Bachelor's Degree in any field

Job description

Customer Service Officer - Call Center (Good Remuneration Package)

- Fresh Graduate in Degree/Diplomaare welcome to apply.

Hiring for both permanent and contract role

Shift Working Hour (Rotational Shift 24/7)

Shift Allowance provided

Medical Benefits

Open for English and Mandarin Speaker

Language Allowances Provided (Mandarin Speaker)

Job Description:

To attend to inbound and outbound calls according to the SOP in resolving and providing solution to customers enquiries/requests in more effective and efficient way.

To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests.

To perform any ad-hoc task required by the position, as per superior's request.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably Junior Executives specializing in Customer Service or equivalent.

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