Customer Service Officer

ELSO Technologies; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading industrial supplier in Malaysia is seeking a qualified individual to manage customer inquiries and oversee the purchasing process in Bayan Lepas, Penang. The candidate will need to liaise with forwarding agents for shipping and customs documentation. Proficiency in Microsoft Office and experience in Purchasing or Customer Service is preferred. This role requires a responsible individual who can work under pressure and handle ad-hoc tasks effectively.

Qualifications

• Computer literate and proficient in Microsoft Office.
• Experience in SQL Accounting Software will be an added advantage.
• Able to work under pressure, patient, careful, and responsible.
• Preferably candidates with experience in Purchasing/Customer Service/Logistics or equivalent.

Responsibilities

• Handle customer enquiries via phone and/or email.
• Process and monitor the purchasing cycle.
• Liaise with forwarding agents for shipping and customs declaration.
• Cooperate with other departments to ensure smooth operations.
• Comply with ad-hoc/last minute tasks.

Skills

Microsoft Office proficiency

Good interpersonal skills

Ability to work under pressure

Experience in Purchasing/Customer Service/Logistics

Tools

SQL Accounting Software

Job description

ELSO Technologies Sdn Bhd is one of the fastest growing industrial supplier in Malaysia. Founded in 2008, ELSO Technologies started off as a catalogue-based supplier and a key resource for maintenance, repair and operations (MRO). Today, ELSO Technologies is one of the leading industrial supplier with 5 locations all over Malaysia and Singapore, headquartered in Bayan Lepas, Penang to serve over 3000 active customers. To ensure our product and service quality, ELSO Technologies offers world's renowned brands for its focus products which range from electronics / electrical / network test and measurement instruments, electrical and mechanical parts, maintenance tools, engineering solutions and services.

Qualifications & Experience

• Computer literate, proficient in Microsoft Office.
• Experience in SQL Accounting Software will be an added advantage.
• Able to work under pressure.
• Patience, careful and responsible.
• Good interpersonal skills.
• Preferably candidate with experience specializing in Purchasing / Customer Service / Logistics or equivalent.
• Experience and knowledge in custom declaration flow will be an added advantage.

Tasks & Responsibilities

• Handle and attend enquiries from customers via phone and/or email.
• Process and promptly monitor the progress of the purchasing cycle.
• Liaise with forwarding agents for shipping and custom declaration matter and ensure all processes are accurately documented.
• Cooperate with other departments to ensure smooth operations.
• Able to comply with ad-hoc / last minute tasks.