Customer Service (Mandarin speaker - Chat Support)

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services provider seeks a Customer Service Consultant (Mandarin speaker) to provide excellent support via chat and email. This role requires strong Mandarin and English communication skills. Fresh graduates are encouraged to apply. The position offers a total package of up to MYR 5,000, fully in-office at KL Sentral.

Qualifications

• Mandarin speaker able to converse in English.
• Fresh graduates are welcome to apply.
• Proficient in written and verbal Mandarin communication.

Responsibilities

• Provide first-class customer service via live chat and e-mail.
• Resolve customer issues using provided tools.
• Document activities regarding customer problems.

Skills

Mandarin speaker

Strong Customer Service Skills

Communication skills in English

Education

Bachelor's Degree or Diploma

Tools

Microsoft Office

Job description

Customer Service (Mandarin speaker - Chat Support)

Job Openings Customer Service (Mandarin speaker - Chat Support)

About the job Customer Service (Mandarin speaker - Chat Support)

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via live chat and e-mail. You are also expected to:

• Assist customers via Mandarin and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool about customer problems, requests and actions taken.

Requirements

• Mandarin speaker able to converse in English
• Mandarin written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral (Fully in Office)

Remuneration

Total Package up to MYR 5,000 (including KPI)

Consultant in Charge

Angel Chok | [e-mail] | 014 612 6048